1. General
These Terms and Conditions constitute the entire agreement between you (“the Customer”) and Sevenoaks Cars (“we”, “us”, “our”) in relation to bookings, pricing, and services provided. No variation shall apply unless confirmed in writing by Sevenoaks Cars.
Telephone calls to and from Sevenoaks Cars may be monitored or recorded for training, quality assurance, and dispute resolution purposes, in accordance with applicable data protection laws.
Customers are advised to read these Terms and Conditions carefully before making a booking. A copy may be printed using your internet browser. If you require clarification, please contact us at info@sevenoakscars.co.uk.
Nothing in these Terms and Conditions affects your statutory rights under UK law.
2. Bookings & Service Provision
Sevenoaks Cars endeavours to provide a reliable and punctual service. However, delays may occasionally occur due to circumstances beyond our control, including but not limited to traffic conditions, weather, vehicle breakdowns, or unforeseen operational issues.
If your vehicle has not arrived at the expected time, please contact us on 01732 454544, and we will provide an update and an estimated arrival time where possible.
While we take reasonable care to record booking details accurately, Sevenoaks Cars cannot accept liability for errors arising from misunderstandings during telephone bookings, including incorrect times, dates, locations, vehicle types, or cancellations not clearly communicated by the customer.
In rare circumstances, bookings may be subcontracted to other Sevenoaks District Council-licensed operators or drivers to ensure completion of the journey.
3. Prices & Payments
All metered fares are set and regulated by Sevenoaks District Council.
Any quoted or agreed fare may be subject to additional charges where there is a material change to the original booking, including but not limited to:
• Changes to route or destination
• Additional passengers
• Extended waiting time
• Changes in vehicle type required
Unless otherwise agreed, payment is due at the end of the journey or at the time of booking for prepaid journeys.
4. Passenger Conduct & Property
Passengers must behave in a reasonable and lawful manner at all times. Sevenoaks Cars reserves the right to refuse or terminate a journey if passenger behaviour poses a risk to safety, the vehicle, or the driver.
No consumption of alcohol is permitted in any vehicle under any circumstances. Alcohol being transported must be securely stored in the vehicle’s external luggage compartment.
If a vehicle requires specialist cleaning due to negligence, excessive soiling, or illness, a valeting charge of £150 may be applied to cover cleaning costs and loss of earnings.
Although vehicles are fully insured in accordance with UK law, all personal property is carried at the customer’s own risk, and Sevenoaks Cars accepts no liability for loss or damage unless caused by our proven negligence.
5. Complaints
Any complaints must be submitted in writing by email to info@sevenoakscars.co.uk as soon as reasonably possible after the incident.
Sevenoaks Cars will endeavour to investigate and resolve complaints fairly. If a resolution cannot be reached, customers may contact Sevenoaks District Council.
All drivers operating under Sevenoaks Cars are self-employed and licensed. Sevenoaks Cars acts as an agent for booking purposes and cannot be held liable for matters outside its reasonable control or the personal conduct of drivers, except where required by law.
6. Cancellations & Refunds
Prepaid bookings made by credit or debit card may be cancelled up to 6 hours before the scheduled journey start time, without giving a reason.
Cancellations must be made by telephone on 01732 454544. Refunds will be processed within 14 working days, minus any reasonable administrative or handling fees.
No refunds will be issued where:
• Incorrect booking details were provided (including date, time, or location)
• The passenger fails to attend the pickup point
• The passenger leaves the pickup location without notifying us
7. Data Protection & Privacy (UK GDPR)
Sevenoaks Cars processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data is collected solely for legitimate purposes including:
• Booking and dispatch of vehicles
• Customer communication
• Payment processing
• Legal, regulatory, and licensing requirements
Call recordings and booking records are retained only for as long as necessary and are not shared with third parties except where legally required or operationally necessary.
Customers have the right to request access to, correction of, or deletion of their personal data, subject to legal obligations. Data protection enquiries should be directed to info@sevenoakscars.co.uk.
8. Amendments
Sevenoaks Cars reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking shall apply.
1. General
These Terms and Conditions constitute the entire agreement between you (“the Customer”) and Sevenoaks Cars (“we”, “us”, “our”) in relation to bookings, pricing, and services provided. No variation shall apply unless confirmed in writing by Sevenoaks Cars.
Telephone calls to and from Sevenoaks Cars may be monitored or recorded for training, quality assurance, and dispute resolution purposes, in accordance with applicable data protection laws.
Customers are advised to read these Terms and Conditions carefully before making a booking. A copy may be printed using your internet browser. If you require clarification, please contact us at info@sevenoakscars.co.uk.
Nothing in these Terms and Conditions affects your statutory rights under UK law.
2. Bookings & Service Provision
Sevenoaks Cars endeavours to provide a reliable and punctual service. However, delays may occasionally occur due to circumstances beyond our control, including but not limited to traffic conditions, weather, vehicle breakdowns, or unforeseen operational issues.
If your vehicle has not arrived at the expected time, please contact us on 01732 454544, and we will provide an update and an estimated arrival time where possible.
While we take reasonable care to record booking details accurately, Sevenoaks Cars cannot accept liability for errors arising from misunderstandings during telephone bookings, including incorrect times, dates, locations, vehicle types, or cancellations not clearly communicated by the customer.
In rare circumstances, bookings may be subcontracted to other Sevenoaks District Council-licensed operators or drivers to ensure completion of the journey.
3. Prices & Payments
All metered fares are set and regulated by Sevenoaks District Council.
Any quoted or agreed fare may be subject to additional charges where there is a material change to the original booking, including but not limited to:
• Changes to route or destination
• Additional passengers
• Extended waiting time
• Changes in vehicle type required
Unless otherwise agreed, payment is due at the end of the journey or at the time of booking for prepaid journeys.
4. Passenger Conduct & Property
Passengers must behave in a reasonable and lawful manner at all times. Sevenoaks Cars reserves the right to refuse or terminate a journey if passenger behaviour poses a risk to safety, the vehicle, or the driver.
No consumption of alcohol is permitted in any vehicle under any circumstances. Alcohol being transported must be securely stored in the vehicle’s external luggage compartment.
If a vehicle requires specialist cleaning due to negligence, excessive soiling, or illness, a valeting charge of £150 may be applied to cover cleaning costs and loss of earnings.
Although vehicles are fully insured in accordance with UK law, all personal property is carried at the customer’s own risk, and Sevenoaks Cars accepts no liability for loss or damage unless caused by our proven negligence.
5. Complaints
Any complaints must be submitted in writing by email to info@sevenoakscars.co.uk as soon as reasonably possible after the incident.
Sevenoaks Cars will endeavour to investigate and resolve complaints fairly. If a resolution cannot be reached, customers may contact Sevenoaks District Council.
All drivers operating under Sevenoaks Cars are self-employed and licensed. Sevenoaks Cars acts as an agent for booking purposes and cannot be held liable for matters outside its reasonable control or the personal conduct of drivers, except where required by law.
6. Cancellations & Refunds
Prepaid bookings made by credit or debit card may be cancelled up to 6 hours before the scheduled journey start time, without giving a reason.
Cancellations must be made by telephone on 01732 454544. Refunds will be processed within 14 working days, minus any reasonable administrative or handling fees.
No refunds will be issued where:
• Incorrect booking details were provided (including date, time, or location)
• The passenger fails to attend the pickup point
• The passenger leaves the pickup location without notifying us
7. Data Protection & Privacy (UK GDPR)
Sevenoaks Cars processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data is collected solely for legitimate purposes including:
• Booking and dispatch of vehicles
• Customer communication
• Payment processing
• Legal, regulatory, and licensing requirements
Call recordings and booking records are retained only for as long as necessary and are not shared with third parties except where legally required or operationally necessary.
Customers have the right to request access to, correction of, or deletion of their personal data, subject to legal obligations. Data protection enquiries should be directed to info@sevenoakscars.co.uk.
8. Amendments
Sevenoaks Cars reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking shall apply.
